Welcome to MB Heating Solutions Ltd. We are plumbing & heating specialists based in Rotherham. We strive to offer a reliable, professional, trustworthy and good value service to all of our customers.
Based in Rotherham, we offer our services throughout Yorkshire. These services include central heating installations, boiler replacements, plumbing repairs, bathroom installations and gas servicing. We also offer service plans so you can ensure that you are covered in your time of need.
We use the market's leading manufacturers to supply the boilers we install. We are happy to provide free, no obligation quotes and can offer financing solutions through our finance partners.
To get in touch, please give us a call on 01709 273 119, 07850 231436 or by filling out our website's contact form. In the unlikely event that you have a complaint to make, please see our complaint procedure.
Offering our professional services through Yorkshire.
Our services cover all of your heating needs, including boiler upgrades, central heating system installations and gas servicing.
We take pride in being reliable, professional, trustworthy and providing value for money to all of our customers.
No obligation quotes
Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact 0333 241 3209 or via their website: http://www.disputeresolutionombudsman.org/which-trusted-traders-partnership/
We have an industry leading reputation for our excellent working relationships with our clients and as a result, we very rarely need to adopt a complaints procedure. However, we feel it is vital that we have one in place to ensure our clients have complete peace of mind. It is our intention to resolve any issues quickly, and at the point of initial concern. We understand that there may be instances where a complaint requires escalation, in which case the following procedure will be implemented:
In the event of an unresolved service or quality issue with MB Heating Solutions Ltd, please email firstname.lastname@example.org
We will identify the problem
We will get the perspective of all parties any other third party that may be involved)
We will identify options that will satisfy the client's need
We will determine the most appropriate and fair option
We will implement a resolution
We will notify all parties of the action taken
We will identify steps to assure that this conflict will not recur
We will implement appropriate actions
We will review what action steps were taken to resolve conflict with client
We will act with the client, to ensure their satisfaction with the outcome
We will encourage communication to ensure that all channels are open for further feedback on the process taken and the outcome determined. We will apply the following protocol:
The client will notify MB Heating Solutions Ltd that a concern exists.
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